Xiaomi’s SU7 electric car has attracted much attention. It initially encountered technical failures and problems with its fenders falling off, but Xiaomi responded proactively, returning the car for free, publicly responding, and promising in-depth analysis. At the same time, Xiaomi Motors actively addresses the needs of car owners, launching smart parking assistance functions and providing them through OTA upgrades. In addition, Xiaomi guarantees that if the battery decay exceeds the limit, it can be replaced free of charge, demonstrating customer service and product confidence. Xiaomi SU7 brings new vitality and competition to the electric vehicle market, winning the trust and support of users.

Xiaomi SU7 has been launched for some time, and the first batch of users have already begun to experience this high-profile electric car. The occasional appearance of this model on the streets has made people full of expectations for Xiaomi’s car-making capabilities. But like all new things, Xiaomi SU7 inevitably encountered some problems in the early stages. However, Xiaomi has shown a commendable attitude in facing the problem.

If a new car breaks down just after you pick it up, you can return it for free!

Take Mr. Wen from Fujian as an example. He encountered a troublesome technical failure shortly after picking up his car. After only driving 39 kilometers, the vehicle issued a warning, prompting “the vehicle is about to shut down, please pull over safely” and “the drive system is faulty and cannot shift gears.” Faced with this situation, Xiaomi’s response can be described as quite responsible. They decided to return the vehicle to the factory for detailed fault analysis, and when it could not be repaired immediately, they returned the vehicle to Mr. Wen and bore all the resulting expenses.

Xiaomi’s attitude of being willing to deal with problems head-on and take corresponding responsibilities is completely different from the responses of some other brands on the market. Some brands may choose to avoid or prevent users from exposing problems when they encounter problems, but Xiaomi’s approach shows its emphasis on user experience and highlights the difference between Xiaomi and other emerging electric vehicle brands. This attitude of actively facing problems and taking practical actions is the key to Xiaomi winning the trust and support of users.

The fender fell off? Carry out follow-up and research and judgment!

I believe everyone has witnessed the incident of Xiaomi SU7 fenders falling off some time ago. Regarding the incident of Xiaomi SU7 fenders falling off, Xiaomi responded to the problem in an open and transparent manner. The company said this type of problem only occurs in a very few cars and occurs when driving through water. Xiaomi has fully considered similar driving conditions when designing the SU7 and conducted rigorous testing, including driving across roads with different water levels at different speeds. In test scenarios ranging from 60 kilometers per hour through slippery roads, to 20 kilometers per hour in deep water, and even low-speed driving in 300 millimeters of water, SU7 showed stability and no damage.

Despite this, Xiaomi still promises to conduct in-depth analysis and research on these individual cases to ensure the performance of the vehicle and the driving safety of users in such extreme situations. This responsible attitude reflects Xiaomi’s commitment to product quality and respect for customers.

No automatic parking? Remote OTA upgrade is available!

Xiaomi Auto is actively addressing the needs of car owners and providing a smarter experience. Faced with the demand for automatic parking, Xiaomi Motors has already responded. The upcoming smart parking assistance function of Xiaomi SU7 will cover more than 200 types of parking spaces, including side parking spaces, space parking spaces, and even extremely narrow parking spaces. will be supported. Moreover, the efficiency of the system is very high, and the parking completion rate exceeds 95%.

In addition, what is interesting is that the system even has the ability to park in mechanical warehouses. This means that not only ordinary parking lots, but even in equipped mechanical parking garages, Xiaomi SU7 can meet the needs of automatic parking as much as possible. Even better, this update will be updated to users’ vehicles through OTA (Over The Air) online push. This is another powerful step towards Xiaomi’s continuous improvement of user experience for electric vehicles.

Battery aging? Free replacement!

Xiaomi official assured in “Xiaomi SU7 Answers to Netizens’ Questions (Episode 37)” that once the actual capacity of the power battery attenuates beyond the limit specified in the user manual, users can go to the Xiaomi Auto Service Center and replace it with a new one free of charge. of battery.

Mr. Lei’s move indeed sent a very strong signal to the market about their efforts in customer service and confidence in their products.

At the same time, Xiaomi Auto also pays attention to interaction and feedback with users. They not only actively respond to questions from netizens, but also collect users’ opinions and suggestions through online and offline activities to continuously improve products and services. This user-centered concept has enabled Xiaomi SU7 to gain a good reputation in the electric vehicle market.

The launch of Xiaomi SU7 has undoubtedly brought new vitality and competition to the electric vehicle market. As an emerging brand, Xiaomi brings users a more intelligent, convenient and comfortable travel experience with its strong technical strength and innovation capabilities. In the face of initial problems and challenges, Xiaomi Motors showed a proactive and responsible spirit, winning the trust and support of users.

In the future, we expect Xiaomi Motors to continue to carry forward this spirit, continuously improve product quality and service levels, and bring better electric vehicle products to users. At the same time, we also believe that in the fierce competition in the electric vehicle market, Xiaomi Motors will achieve more brilliant achievements by virtue of its unique advantages and strength.